Shipping and Delivery Terms & Conditions at My Baby Med
The team at My Baby Med is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page or email to info@mybabymed.com
Ordering Products
Ordering your products on My Baby Med is a simple process involving registration with us and adding your products to the shopping cart. You will then be required to pay for your order using a credit card and you will be emailed confirmation of your order and delivery details.
Delivery
We will endeavor to deliver your order within 48 hrs of receipt of order when products are in stock. In the unlikely event that products are not in stock you will be advised of the lead time by email. Delivery charges vary but we will ensure that we use the most economical method of delivery.
Delivery Charges
Within Ireland
Orders up to the value of €50 - €5.00
Orders up to the value of €130 - €3.00
Orders over €130 – FREE
Orders to the UK & Europe
Prices on request
Privacy
We can confirm that all transactions are carried out through a secure gateway. We do not store your financial details and all other information stored by us will not be disclosed to any other companies, business or individuals without your express authorization and unless explicitly required.
Returns Policy
When you purchase online, you have a statutory right to return the product up to 14 days after your order has been delivered. You may exchange them or receive a refund (excluding any postage charges). A refund incurs a 20% restocking fee (20% value of the product) for administration purposes and an exchange or credit note does not incur a fee. If goods arrive to you damaged, please notify us within 24hrs and we can arrange replacement. If you are returning goods, please ensure that:
1. The goods are in re-saleable condition, unused and in original packaging with labels intact.
2. Please contact us by email or phone to advise us that you are returning the goods and My Baby Med will not be held responsible for undelivered goods or goods damaged in transit.
3. Please send the goods back by recorded delivery as My Baby Med will not be held responsible for undelivered goods or goods damaged in transit.
Cancellation
You have the right to cancel your order with us. However, you must exercise your right within seven working days of receiving the goods and you must inform us in writing of your wish to cancel the order - either by email, post or fax. The goods must be returned to us at your expense by registered post or courier within seven days of the notice to cancel. The goods must be returned in original packaging and in resaleable condition (unused). We reserve the right to have the goods checked by a technician prior to replacement or refund.
Faulty Goods
If your goods become faulty within thirty days after delivery, we will offer you either a replacement or a full refund. However, we will first require that you return the faulty item to us in its original packing by recorded delivery or courier. After thirty days if the goods develop a fault (unless due to misuse, unauthorised repair or accidental damage), we will arrange to have it repaired, if this is not possible we will provide a replacement and if that is not possible, we will give a full refund.
Other
If you have any questions or require further information on any aspect of supply and delivery of My Baby Med products, please do not hesitate to email us at info@mybabymed.com and we will be delighted to assist you.
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